Refund & Cancellation Policy

Failed recharges and bill payments

If a recharge or bill payment fails, the full amount you paid — including any charge — goes back to your Softvora Recharge wallet automatically, usually at once. You can see it in your Passbook.

Pending transactions

Sometimes the operator takes time to confirm. A pending transaction is checked again automatically; if it finally fails, it is refunded to your wallet. Most settle within a few hours; some billers take up to 72 hours.

Successful transactions

A recharge or bill payment that the operator has confirmed cannot be cancelled or refunded by Softvora Recharge, including one made to a wrong number you entered. Contact the operator for any plan or service issue.

Money added to the wallet

If money left your bank or UPI but did not reach your wallet, it is matched with the payment gateway automatically and credited once they confirm it, normally within 24 hours. If it is not credited, write to us with the date, amount and UTR number; unclaimed failed top-ups are returned to the source account by the gateway, usually within 5–7 working days.

How to raise a complaint

Raise a support ticket from your account, or write to [support email — add it in Settings → Brand] / call 9762320032 with the transaction ID from your receipt. We reply within 2 working days.